FREE POSTAGE IN AUSTRALIA

SHIPPING

ALL FACE MASKS ORDER SAME DAY AND FREE SHIPPING AUSTRALIA WIDE.

 

COVID-19 UPDATE: Shipping as usual, please expect some delays due to Australia Post overload.

All prices on Eliza Moore Boutique are in Australian dollars.

Shipping & Deliveries

Free shipping is available for all purchases (non-bulky goods) over $100.00 Australian dollars to all metropolitan areas within Australia. Please note that bulky goods include any singular item over 25kg or 1cbm in carton size. For all bulky good purchases, we will provide a quote for freight cost from a courier to your email and will require your acceptance prior to processing these orders.

We will endeavour to ship out online purchased products within a reasonable time frame. Please note that we cannot be held responsible for any freight delays after the goods has been collected by the designated courier. Any delays beyond our direct control, including delays caused by the courier company does not entitle cancellation of the order.

If your purchase has not arrived in a reasonable amount of time or within the time frame stipulated on your purchase (if applicable), please contact us by phone or email with your order number so we can make enquiries on the cause of the delay.

All purchases will be shipped out on business days only. Please note that our couriers do not pick up goods on Saturdays, Sundays or any Public Holidays.

We only accept orders within Australia, and will only deliver to Australian addresses. Please note that we do not deliver to PO Boxes as we will require signature upon delivery. 

It is the customer’s responsibility to provide the correct address for delivery. We will ship out the goods to the address given to us by the customer. Refunds will not be given if any goods are sent to the wrong address as a result of the customer’s mistake. If delivery attempts are unsuccessful as a result of wrong delivery information or lack of delivery recipients, any additional fees related to making new delivery arrangements will be borne by the customer.

Taxes & Duties

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please contact your local customs office for further information.

Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Eliza Moore Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.

 Eliza Moore Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage, or theft.

 Australia Post Delivery Terms and Conditions (International)

This service is Authority to Leave, which means that the driver will leave the parcel in a safe place on your premises without a signature.

 If the parcel is unable to be delivered safely, the parcel will be returned to sender.

 Please scroll down for more information on Eliza Moore Boutique's Return to Sender policy and procedure.

Please choose this service carefully, as we are not liable for loss, damage, or theft if you choose a non-secure delivery service (i.e. no signature on delivery).

StarTrack Courier Delivery Terms and Conditions

StarTrack Courier is an Authority to Leave service, which means that the driver will leave the parcel in a safe place on your premises without a signature.

We cannot ship to PO Box or Parcel Locker addresses for this service. If the customer selects this service and enters an undeliverable address, Eliza Moore Boutique will attempt to obtain a new address as soon as possible. By changing the address, the customer accepts that there will be at least one (1) business day delay due to the error.

 If we cannot obtain a new address from the customer, StarTrack will return the parcel to Eliza Moore Boutique. Please scroll down for more information on Eliza Moore Boutique's Return to Sender policy and procedure. 

 If the parcel is unable to be delivered safely, StarTrack will attempt delivery again on the next business day. If the parcel cannot be delivered safely on the second attempt, StarTrack will return the parcel to Eliza Moore Boutique.  Please scroll down for more information on Eliza Moore Boutique's Return to Sender policy and procedure. 

 If a customer initiates an address change prior to the parcel being delivered to the original address, the customer accepts that there will be at least one (1) business day delivery delay due to the parcel requiring to be returned to a central point for re-distribution to the new address.

 Please choose this service carefully, as we are not liable for loss, damage, or theft if you choose a non-secure delivery service (i.e. no signature on delivery).

 Australia Post Delivery Terms and Conditions (Domestic)

This service requires a signature on delivery as this is the most secure method of shipping.

 If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Centre for collection.

 If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Eliza Moore Boutique will contact the customer with options for re-shipment.

For metro areas, delivery is next business day if you are within the Express Post network. You can check if you're in an Australia Post Express Post-delivery zone within Australia here 

 For regional areas, delivery is 2-3 business days.

 The above timeframes are applicable provided there are no delays with Australia Post outside of Eliza Moore Boutique's control.

Order Cancellation Requests

If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card or a refund back to the payment method.

 If a cancellation request cannot be accommodated, we will assist with the Returns Process.

 Security & Dispatch Delays

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund, and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on location.

 During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

 By placing their order, the customer also agrees to this shipping policy and understands that Eliza Moore Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on info@elizamoore.melbourne and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on info@elizamoore.melbourne and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Eliza Moore Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.

 In the case where Signature on Delivery is selected and the delivery shows as successful, but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Eliza Moore Boutique can assist the receiver with this process and provide any supporting documentation.

Return to Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Eliza Moore Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.

For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Eliza Moore Boutique will contact the customer with options for re-shipment.

For International customers, if the parcel cannot be delivered due to the customer's error, or if a customer refuses to pay the required Customs/Import Fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Eliza Moore Boutique will contact the customer with advice on the cost for RTS, which the customer is wholly responsible for.

 

For Australian customers, a flat rate of $7.95 will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

For New Zealand customers, standard postage a flat rate of $15.00 AUD and express $25 will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and for the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).

For Rest of World customers, a flat rate of $25.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).

We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit per the above.

 Eliza Moore Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.

 Eliza Moore Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage, or theft.